Terms & Conditions

Cut-Off Time for Same-Day Delivery

• Metro Manila: 11:30 AM (Philippine Time)
• Outside Metro Manila (Provincial Areas): 10:00 AM (Philippine Time)

Note: Orders placed beyond the cut-off time: 

• Metro Manila: Delivered the next day.
• Provincial Areas: Delivered within 2–3 days
• For provincial deliveries, customers are advised to email the complete delivery address first to confirm serviceability.

Item Replacement Guidelines

In case of unavailability, the following substitutions will apply:

• Red Roses → Red Carnations / Red Gerberas
• Yellow Roses → Yellow Carnations / Yellow Gerberas
• Mixed Roses → Combination of Carnations and Gerberas
• Unavailable Chocolates → Replaced with equal or higher value items

Delivery Time Requests

• For specific delivery time requests, orders must be placed at least 3–4 days in advance.
• Confirmation will be subject to availability and coordinated via email.
• Exact delivery time is not guaranteed.
• Orders placed one week in advance are prioritized for early delivery scheduling.

Product Quality & Replacement Policy

• If items delivered are damaged, stale, dried, or significantly different from the order:
• Customers may request a refund or replacement.

• A photo must be submitted within 24 hours of delivery.

   

  Product images on the website may vary from actual arrangements, especially during:

• Valentine's Day
  • Mother's Day
  • Christmas
• Variations due to supply availability are acceptable as long as items are fresh and in good condition.

Delivery Confirmation Process

• The customer support team will call the recipient  before delivery to:
•  Confirm availability
  • Verify the exact address.
• The Customer support team wasn't able to communicate with the recipient :
• The customer support team will hold the delivery.
  • The customer support team will notify the customer via email for further instructions.

Special Delivery Conditions

• For deliveries to offices or commercial establishments:
•  The recipient must be present to receive the order.
  • Some establishments do not allow delivery handover to reception/security.
• Some provincial locations may not be eligible for door-to-door delivery:
•  The customer support team will notify the customer before order processing

Address Accuracy & Liability

• The company is not responsible for delays or failed deliveries due to:
•  Incorrect or incomplete addresses provided by the customer

Order Cancellation Policy

• Customers can’t cancel any deliveries once their order has been processed.

Operating Days

• Metro Manila: Monday to Sunday
• Provincial Areas: Monday to Saturday

Customer Support

For inquiries or assistance:

• Mobile: +63 917 147 4037
• Email: info@floristph.com 

By placing an order, you agree to the above terms and conditions.