Security & Privacy

1. Overview

This Security & Privacy Policy outlines how we collect, use, protect, and manage your personal information when you use our flower delivery website. We are committed to safeguarding your data and ensuring secure transactions at all times.

2. Information We Collect

We may collect the following information when you place an order or interact with our website:

• Full name (sender and recipient)
• Email address and contact number
• Delivery address and billing details
• Payment information (processed securely via third-party providers)
• Website usage data (cookies, IP address, browser type)

3. Use of Information

Your information is used for:

• Processing and fulfilling orders
• Delivery coordination and customer support
• Sending order confirmations and updates
• Improving website functionality and user experience
• Marketing communications (only if consent is provided)

4. Data Protection & Security

We implement appropriate security measures to protect your data, including:

• Secure Socket Layer (SSL) encryption for transactions
• Restricted access to personal data
• Regular system monitoring and security updates
• Secure third-party payment gateways.

While we take all reasonable steps to protect your information, no online system is completely secure.

5. Payment Security

All payments are processed through trusted third-party payment providers. We do not store or have direct access to your full credit/debit card details.

6. Cookies Policy

Our website uses cookies to:

• Enhance user experience
• Analyze traffic and user behavior.
• Improve marketing performance

You may turn off cookies through your browser settings; however, some features of the website may not function properly.

7. Sharing of Information

We do not sell, trade, or rent your personal information. Information may only be shared with:

• Delivery personnel for order fulfillment
• Payment processors for transaction handling
• Legal authorities, when required by law

8. Data Retention

We retain customer information only as long as necessary to:

• Complete transactions
• Comply with legal obligations.
• Resolve disputes and enforce agreements.

9. Customer Rights

You have the right to:

• Request access to your personal data
• Request correction of inaccurate information
• Request deletion of your data (subject to legal requirements)

Requests may be submitted via email.

10. Policy Updates

We reserve the right to update this policy at any time. Changes will be posted on this page and will take effect immediately upon publication.

11. Contact Information

For questions or concerns about this policy, please get in touch with us at the email address on our website.

By using our website, you agree to the terms outlined in this Security & Privacy Policy.